Effective Date: September 1st 2026
The Good Things Mail Club is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your personal information.
Information We Collect
When you become a member, we may collect:
- First name
- Last name
- Mailing address
- Email address
- Phone number (if provided)
- Membership preferences
- Payment information (processed securely by our payment provider)
- Communications you voluntarily send to the Club
- Voluntary survey responses and program evaluation data
We may also collect basic website usage information, such as cookies or analytics data, to improve our website and member experience.
How We Use Your Information
Your information is used to:
- Process your membership.
- Pair you with pen pals.
- Prepare and mail club materials.
- Communicate with you regarding your membership.
- Respond to questions or reports.
- Evaluate and improve the Good Things Mail Club and its services.
- Comply with applicable laws.
Sharing Your Information
The Good Things Mail Club does not sell, rent, or share your personal information with third parties for marketing purposes.
Information is shared only as necessary for participation in the Club.
Standard Membership
Your first name and mailing address will be shared only with your assigned pen pal(s) for the purpose of exchanging correspondence.
Private Membership
Only your first name will be shared with your assigned pen pal(s). Your mailing address will remain confidential, and correspondence will be forwarded through the Good Things Mail Club.
Members agree to use another member’s personal information only for participation in the Good Things Mail Club.
Payment Information
Payments are processed through trusted third-party payment providers, such as Stripe.
The Good Things Mail Club does not store your full credit or debit card information.
Confidentiality of Correspondence
Letters exchanged between members are private.
The Good Things Mail Club does not routinely read, monitor, or review member correspondence.
Correspondence may be voluntarily submitted by a member as part of a report involving an alleged violation of the Community Agreement or Community Standards & Accountability Policy.
Program Evaluation
The Good Things Mail Club may invite members to participate in voluntary surveys or standardized questionnaires to help evaluate and improve the effectiveness of the program. These may include measures of well-being, social connection, life satisfaction, or other topics related to the Club’s mission.
Participation in these surveys is entirely voluntary. Choosing not to participate will not affect your membership or your ability to participate in the Good Things Mail Club.
Survey responses may be analyzed individually or in combination with other responses to better understand the impact of the program. When results are shared publicly, they will be presented in aggregate or de-identified form so that individual members cannot reasonably be identified, unless a member has provided separate written permission.
The Good Things Mail Club is not a healthcare provider and does not provide medical, psychological, or mental health diagnosis or treatment. Any questionnaires used are intended solely for program evaluation, quality improvement, and educational purposes.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.
Data Retention
We retain your information only as long as reasonably necessary to:
- Maintain your membership.
- Meet legal or accounting requirements.
- Resolve disputes.
- Protect the integrity of the Club.
Information that is no longer needed will be securely deleted or destroyed when reasonably practicable.
Your Rights
You may request to:
- Review the personal information we maintain about you.
- Correct inaccurate information.
- Update your contact information.
- Cancel your membership.
- Request deletion of your personal information, subject to legal or operational obligations.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, remember preferences, analyze website traffic, and enhance the user experience.
You may adjust your browser settings to limit or disable cookies, though some website features may not function properly.
Changes to This Policy
This Privacy Policy may be updated from time to time. Members will be notified of material changes before they become effective. Continued participation after the effective date constitutes acceptance of the revised policy.
Contact Us
Questions about this Privacy Policy may be directed to:
Good Things Mail Club
Email: support@goodthingsmail.com
Website: goodthingsmail.com
Mailing Address: 2025 SE Kelly Ave., Gresham, OR 97080